Adoption Specialist

JOB DETAILS

The Washington County Johnson City (WCJC) Animal Shelter is known for providing high quality care to animals in need of homes. The Adoption Specialist is a part-time, on-site position and is responsible for aiding customers with pet adoptions.

ABOUT THE COMPANY

The WCJC Animal Shelter is a non-profit animal shelter located in Johnson City, TN. WCJC Animal Shelter strives to be a safe place for dogs and cats who are lost, surrendered, neglected or mistreated, and who deserve a chance with a loving family of their very own. WCJC Animal Shelter places all animals who can humanely and safely be adopted into a loving home. An incredibly dedicated staff, generous volunteers, and donors ensure every animal is given all the care and resources available to help them thrive in a new forever home. WCJC Animal Shelter serves over 3,000 animals per year with 40 employees and 20 long-time volunteers.

JOB DUTIES AND EXPECTATIONS

• Greet customers and donors as they enter the Adoption Center
• Retrieve dogs and cats for visits in meet and greet rooms
• Provide education and awareness to potential adopters
• Assist customers with finding an animal that is a good fit for their family
• Participate in adoption application review
• Document animal and adopter information in software program
• Enter adoptions in ASM
• File Intake paperwork
• Assist customers with carrying in donations, providing shelter directions, and retail purchases
• Collect, log, and store in-kind donations
• Provide high level of service to customers and donors, in-person and over the phone
• Return voicemails and texts messages in a timely manner
• Assist with laundry
• Maintain cleanliness in adoption center, including meet and greet rooms and bathrooms
• Follow shelter policies and procedures
• Collaborate with team to evaluate and improve shelter standards
• Participate in staff meetings and trainings
• Provide reports to supervisor, as requested
• Contribute to a positive work environment
• Crosstrain in areas of the shelter, as appropriate
• Assist in onboarding and training new employees and volunteers
• Participate with shelter events, as assigned
• Assist with additional tasks, as assigned

PHYSICAL REQUIREMENTS

• part-time employment, average of 20 hours per week
• 5 hour shifts, 1 – 6pm
• Off-site and travel are less than 10%
• Must be able to lift up to 30 lbs
• Job will consist of standing, walking, bending and sitting

BENEFITS

• Pay starts at $11/hour
• Retirement contributions
• Holiday pay, sick and vacation time
• Continuing education

QUALIFICATIONS

• High school diploma
• Experience with animals
• Customer service experience
• Ability to work independently and as a part of a team
• Outstanding interpersonal skills
• Good communication skills
• Good problem solving skills
• Ability to work basic computer applications as well as various software programs
• Punctual
• Reliable
• Positive attitude